Havalimanı Hizmetlerinin Tedariki ve İstasyon Yönetimi | UNB Aviation

Provision of Airport Services and Station Management

To ensure that all services that the air carrier may request at the airport are provided on credit in accordance with bilateral or third party agreements:

• To manage all airport services that may be required but not specified in the agreements, by obtaining information and approval from the air carrier's representative or relevant department,
• Organising exemplary services such as airport security services, private passenger lounge use, buggy service, providing services to passengers of aircraft in AOG status,
•To maintain qualified personnel at the airport to oversee and coordinate ground handling practices based on agreements,
• Co-operation with the air carrier's own representative,
• Informing ground handling companies in a timely manner and communicating changes,
• To control the preparation of personnel, equipment, materials and documentation required for the realisation of ground handling services,
• To control the preparation of all documents,
• To inform the interested parties immediately about the needs of the air carrier,
• To ensure that all cargo, including the necessary documents, are ready when they are loaded onto the aircraft,
• To meet the aircraft on arrival and ensure the necessary coordination by communicating with the crew,
•Receiving information from the crew and informing them about disruptions, changes in tariffs or other issues,
• To make decisions as required in non-routine extraordinary situations and to supervise and coordinate ground services,
• To ensure timely and complete distribution of operation messages,
• Checking and, if necessary, investigating the tracking of passenger baggage, cargo, mail and lost or found items,
• To record disruptions in the station logbook and regularly inform the carrier's representative or relevant departments in accordance with the relevant instructions..

Station Management

• Develop and maintain local procedures in accordance with the air carrier's requirements.
• Fulfil all communication procedures of the air carrier.
• Preparation, submission, filing and filing of reports, statistics and documents and performing necessary administrative activities.
• Monitoring and keeping up to date the air carrier's manuals, circulars and similar publications.
• Checking, signing and forwarding of invoices, material orders, ground handling bills of account, work orders in accordance with the agreements made with the air carrier.
• Carrying out transactions related to airport facilities on behalf of the air carrier.

Curiosities

What are the Services Offered at the Airport?

There are various services that the air carrier may request at the airport. These services are based on bilateral or third-party agreements. For example, many services such as airport security services, private passenger lounge use, and providing services to passengers of aircraft in AOG status are offered. The air carrier manages these services by obtaining information and approval from its representative or relevant department.

What is Station Management and How Does It Work?

Station management is a process involving the development and maintenance of local procedures in accordance with the requirements of the air carrier. This process includes activities such as fulfilling all communication processes of the air carrier, preparing reports and keeping statistics. In addition, keeping the air carrier's manuals and similar publications up-to-date is also within the scope of station management.

How Does Provision of Ground Services Work?

The provision of ground handling services to the air carrier involves a series of procedures. These procedures include steps such as informing ground handling companies in a timely manner and communicating changes, checking the readiness of the necessary personnel and equipment, and meeting the aircraft on arrival. In addition, liaising with the crew and distributing operational messages in a timely manner are also part of the process of providing ground handling services.